documents

Our documents section, is for informative purposes. Guidelines, advise and potential fixes, if need be should a problem ever arise. Although we strive to satisfy all our clients and customers 100%, the reality is that mistakes do get made from time to time.

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TERMS & CONDITIONS

1. Acceptance of Orders
  • 1.1 Leo Branding & Signage (PTY)LTD will only accept signed quotations or email confirmation on acceptance of quotations. Verbal agreements unfortunately will not be accepted.
  • 1.2 Once a quotation has been accepted in writing, it is considered the client agrees and accepts the company’s pricing and terms and conditions.
  • 1.3 Quotations are valid for 14 days unless otherwise stated or agreed upon.
  • 1.4 It is the client’s responsibility to ensure that the products and product specifications quoted, are indeed correct according to requirements. Leo Branding & Signage (PTY)LTD will not accept any liability whatsoever should the order be rejected due to incorrect materials and or specifications.
 
2. Order Deposits and Balance Payments
  • 2.1 Leo Branding & Signage PTY(Ltd) only accept EFT payments, unless otherwise arranged.
  • 2.2 All orders less than R10 000,00 in value, are to be paid upfront in full before the commencement of production, unless otherwise indicated or discussed.
  • 2.3 Orders with the value exceeding R10 000.00 will be subject to a Deposit of 75%, before the commencement of the order, with the remaining Balance of 25% payable upon completion of the order, unless otherwise indicated or discussed. 
  • 2.4 All balance payments must be made on completion of installation, supply or delivery.
  • 2.5 Any EFT payment made will only be accepted paid once funds have reflected in the bank account of Leo Branding & Signage.
  • 2.6 The clients deposit will automatically indicate the client’s acceptance of these terms and conditions.
  • 2.7 In cases where part order is delivered, collected or installed, payment for the particular item must be made.
  • 2.8 Any issues or problems arising after installation or delivery of products, does not entitle the client to withhold payment for whatsoever reason. Leo Branding & Signage (PTY)LTD will endeavour to correct any problems as efficiently as possible, but clients will remain liable for full settlement of outstanding monies.
  • 2.9 Any items supplied, collected, delivered or installed, remain the property of Leo Branding and Signage, until fully paid for.
  • 2.10 Any arrears amount due to Leo Branding & Signage (PTY)LTD, not settled within the agreed period, may be handed over for debt collection. All additional costs incurred will be for the client’s account.
 
3. Cancellations of Orders
  • 3.1 Any cancellation of an order, for whatsoever reason, will be subject to a review process. Any work completed, in progress or materials ordered (if any) will first be calculated and deducted from the deposit before cancellation is accepted and refund is made.
 
4. Ownership
  • 4.1 Ownership of any/all products will unconditionally remain the property of Leo Branding & Signage (PTY)LTD until payment has been made in full and is reflected in the Leo Branding & Signage (PTY)LTD’s bank account.
  • 4.2 Leo Branding & Signage PTY(Ltd) reserve the right, to collect, Un-Install any items supplied and or installed, due to no payment.
 
5. Liability
  • 5.1 Liability of products supplied by Leo Branding & Signage (PTY)LTD to the client shall automatically shift accordingly either:
  • 5.1.1Upon completion of installation
  • 5.1 24 hours after notification of completion of orders/products.
  • 5.2 The client hereby acknowledges and accepts that immediately on occurrence of either of the above, the client will remain liable for all monies due to Leo Branding & Signage (PTY)LTD, even in such instances that the order/products are damaged or destroyed due to, including but not limited to any third party, vandalism, uncontrollable events or any unforeseen instances.
  • 5.3 The quotation given by Leo Branding & Signage (PTY)LTD is given in good faith and on the assumption that all walls, paint, plaster, glass and structures are of sound quality and superior workmanship. In the case whereby during installation it is found that there will be additional expenses due to unforeseen issues, the client will immediately be notified and an additional quote may be given to rectify the problem.
 
6. Warranty
  • 6.1 Any problems, issues or defect with items supplied must be made known to Leo Branding & Signage (PTY)LTD via email within 7 days of supply, delivery or installation. Failure to notify Leo Branding & Signage (PTY)LTD via email will result in the clients’ forfeit of any warranty claim against Leo Branding & Signage (PTY)LTD.
  • 6.2 General signage, including digital prints, holds a 12-month warranty.
  • 6.3 Electrical components, hold a 6-month supplier warranty, but are subject to prior fault evaluation.
  • 6.4 Leo Branding & Signage (PTY)LTD warranty excludes any:
  • 6.4.1Third party / contractor tampering and or damage.
  • 6.4.2Use of products in the in-correct way or non-intended purpose.
  • 6.4.3Any testing or forcing of products outside of their intended purpose.
  • 6.4.4 Any damage due to clients’ choice of materials when recommended otherwise by Leo Branding & Signage (PTY)LTD.
  • 6.4.5Any error in the client’s choice or decision of size, materials etc.
  • 6.4.6 Any un-controllable event, including but not limited to, acts of God which include heavy rain, strong winds or any other type of extreme weather condition.
  • 6.5 Workmanship has an unlimited guarantee.
 
7. Supplied Artwork
  • 7.1 Any artwork supplied is deemed to be “print-ready”
  • 7.2 Artwork supplied will not be “worked on”. In the case where changes or editing is required, this will be quoted for if necessary.
  • 7.3 Only CDR, Editable PDF, on size JPG files are accepted as appropriate supplied artwork, any other formats will first be evaluated before acceptance.
  • 7.4 Leo Branding & Signage PTY(Ltd) takes no responsibility whatsoever for supplied artworks final colours or quality.
 
8. Proofing & Approval
  • 8.1 Correctness of all information on the artwork proofs lies solely with the client, and any work produced after the clients have accepted the proofs supplied will incur no liability against Leo Branding & Signage (PTY)LTD, irrespective of the degree of error.
  • 8.2 The client is responsible to ensure that all information is 100% correct. Should the client be uncertain, no assumptions can be accepted by Leo Branding & Signage (PTY)LTD and final products are hence deemed as completed correctly.
  • 8.3 Signature and/or acceptance of the artwork deems the finalization and binding of the order. Only signed artwork proofs or emailed acceptance is regarded as acceptable by Leo Branding & Signage (PTY)LTD. No telephonic approvals will be accepted.
  • 8.4 Any changes to artwork proofs will be subject to additional proofing, no changes and acceptance can be accepted simultaneously.
  • 8.5 Leo Branding & Signage (PTY)LTD will not be liable for incorrect work being produced after the proofs have been approved, even if samples are supplied. All order information is accepted correct once artwork is approved for production.
  • 8.6 Unless specifically stated, proofs are not to scale, and represent mere interpretation of the order. The finished product may differ from proofs to accommodate the various processes used.
  • 8.7 Colour variations are un-avoidable in the advertising industry. It will be at the sole discretion of Leo Branding & Signage (PTY)LTD, to deem the acceptability of finished products. Leo Branding & Signage (PTY)LTD will however do all that is possible to meet the quality requirements of the customer.
  • 8.9 Leo Branding & Signage (PTY)LTD reserves the right to add a company imprint (consisting of company name and telephone number) onto all products in a discreet and acceptable format.
  • 8.10 Leo Branding & Signage (PTY)LTD will not be liable for any/all copyright infringements, as well as the use of any un-wholesome text or images, and the customer accepts any/all liability in this regard, and no prejudice against Leo Branding & Signage (PTY)LTD can be accepted. In such cases the client shall submit to the company in writing a statement of relinquishment of all liability.
 
9. Delivery Times
  • 9.1 Approval indicates the time at which the order is approved for production and not from when the order is placed.
  • 9.2 Delivery times are a base indication and in all possible and reasonable effort will be kept, however, delays may occur that are out of Leo Branding & Signage (PTY)LTD control and hence delivery times may need to be extended. This includes but is not limited to: material shortages, supplier delays, external contractors or riggers, material defects, un-favourable weather conditions or conditions considered to be dangerous to work under, labour unrest or striking, courier service delays, uncommon materials.
 
10. Installations
  • 10.1 In the event that the proposed site and or area, is not ready for installation as arranged, Leo Branding & Signage (PTY)LTD reserves the right to invoice an addition 20%, of the quotation, over and above the 70% deposit, the client will retain the outstanding 10% until final completion of the signage installation.
  • 10.2 On any order or product requiring installation, installation is not included in the prescribed delivery times and will occur at the first available time for scheduling that is available, after production is complete.
  • 10.3 All installations quoted, are up to a maximum of 6 meters from ground level. Should the installation exceed this height the client will be liable for additional costs due to rigging or crane, cherry picker, scissor hoists, ski-jacks etc. This will be indicated within the quotation if so required.
  • 10.4 The client accepts and agrees that once an installation date has been set, the client or authorized representative must be available to grant any of Leo Branding & Signage (PTY)LTD employee’s access to the site/premises to complete any work required at the time and place agreed. Failure to grant/gain access will subject the client to an additional call out fee as well as re-scheduling of the work to be done, of which no guarantee of date will be available.
  • 10.5 On request the client is to supply a point of electrical connection for any tools needed to be used by Leo Branding & Signage (PTY)LTD. Should an electrical point not be available, this must be made known, before any installation arrangements are finalized.
  • 10.6 For signage installations that require electrical connections, the client must ensure that a connection is available all connections to the building primary wiring, must be completed by a qualified electrician. Leo Branding & Signage (PTY)LTD is prohibited by law to complete such connections.
  • 10.7 The client shall be responsible for obtaining the permission of the owner of the premises and any municipal or other authority that may from time to time be required for the installation of the signage, and undertakes to comply at all times with the relevant statutory regulation, ordinances and by-laws in force.
 
11. Snags
  • 11.1 Should there be any “snags” after installation of the signage, the client must inform Leo Branding and Signage (PTY)LTD, in writing, within 48hours. 
  • 11.2 “Snags” do not entitle the client to withhold payment, which is due on the completion of the installation.
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SUPPLIED ARTWORK SPECIFICATIONS

Leo Branding & Signage offer our clients, a full design service to meet their needs. However we understand that some clients have their own art / marketing departments or use third party design companies.
 
The following guidelines, are to ensure that Leo Branding and Signage (Pty)Ltd, can provide our clients with the best possible outcome for their printing, branding and signage needs, when supplying your own artwork and designs.
 
Leo Branding and Signage (Pty) Ltd, will endeavour by all means possible, to advise if the artwork or designs supplied, is not of a good quality or standard which would affect the final desired result .
 
Any changes or corrections made by Leo Branding & Signage (Pty) Ltd, design or otherwise, will constitute a design fee, based on work done. These charges will be communicated and agreed upon, in writing, before the commencement of any such work.
Leo Branding & Signage can not accept any responsibility for errors or incorrect prints, within artwork or designs supplied by the client or a 3rd party, appointed by the client.
 
You are welcome to contact Leo Branding & Signage for any assistance or guidance, with regards to artwork or designs requirements
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WE ARE HAPPY TO HELP!
 

1. General Guidelines 

All artwork supplied, should:
  • 1.1 – Be on size, with a suitable internal and external bleed to ensure correct application. Contact us if any guidance is required.
  • 1.2 – A template can be supplied by Leo Branding and Signage, on request at no additional cost, for the required design or application.
  • 1.3 – ALL text / font to be converted to curves, to ensure correct font display, within the design.
  • 1.4 – Artwork or designs containing lenses, clipart, embedded objects, fills, drop shadows, etc must be converted to CMYK bitmaps or flattened.
 
2. Color Guidelines
  • 2.1 – Understanding Color Models -CMYK vs RGB
  • 2.1.1 – RGB (Red, Green, Blue) is an additive color model for digital applications (websites, social media, digital art, photos etc). RGB uses light to create desired colors, within the RGB color model, there are 16,7million colors available.
  • 2.1.2 – CMYK (Cyan, Magenta, Yellow, Black) is a subtractive color model, using thousands of drops of ink mixed together, to create the required colors within the standard printing applications, with 104million colour combinations available, in the this model.
  • 2.2 – Printing – Colour Model:
  • 2.2.1 – Most print applications, use the CMYK model (Eco-Solvent, UV Printing, DTF, UV DTF ETC)
  • 2.2.2 – There is a noticeable color difference between the 2 color models, with regards to the final print quality.
  • 2.2.3 – All artwork and designs MUST be supplied in CMYK color format, to ensure that the final print quality is correct.
  • 2.2.4 – Artwork or designs received from a client, for print, will be printed as is. Leo Branding & Signage (Pty) Ltd, can not assume any responsibility for incorrect color use, this onus lies solely on the client supplying the artwork or design. 
  • 2.2.5 – Weather conditions, humidity and materials substrates affect the final outcome of the print, as different substrates absorb the ink differently.
3. File Format Guidelines
  • 3.1 – We have tried to make the import / export of files as seamless as possible and accept the follow file types.
  • 3.1.1 – CDR – Coreldraw
  • 3.1.2 – Ai – Adobe Illustrator
  • 3.1.3 – Ps – Photoshop
  • 3.1.4 – PDF – EDITABLE PDF Document. A jpeg image converted to PDF in not an editable .pdf
  • 3.1.5 – Vector files – .EPS, .SVG
  • 3.1.6 – Jpeg on size @ min 150dpi including bleed or 50% @ 300dpi including bleed
  • 3.1.7 – Canva Files – On size including bleed.
  • 3.2 – Unfortunately we are unable to accept the Following file types, for print:
  • 3.2.1 – Windows image files.
  • 3.2.2 – Cell phone or whatsapp images.
  • 3.2.3 – Jpeg images not on size / low resolution.